Refund & Cancellation Policy

You can cancel a paid plan any time from your billing settings. Cancellation takes effect at the end of the current billing period — you keep your plan's benefits and monthly credits until then. We do not refund partial billing periods except where the law requires it.

Credits spent on a completed generation are not refundable — the computing cost is incurred the moment your artwork is produced. If a generation fails or is charged in error, the credits are returned to your balance automatically or on request. Unused credits from a cancelled plan remain usable until your paid period ends; credit-pack credits do not expire while your account is active.

Print orders are custom-made by our print partners (Printful and Printify). Once an order enters production it cannot be cancelled or returned for a change of mind. If an order is cancelled before production, any credits charged are refunded to your balance automatically. If a printed item arrives damaged, misprinted or not as ordered, contact us within 30 days with photos and we will arrange a reprint or refund with the print partner.

If you sell products through a connected store (Shopify, WooCommerce, Etsy or Wix), refunds to your buyers are handled by your store under your own policies and consumer law. When a channel order is cancelled, credits we charged you for printing are refunded automatically for any item that has not shipped.

For any refund question, use our contact page with your order number. We aim to respond within two business days.